Get help matching a product
Send the product you are considering, machine make and model, and a description of the work. Add a machine plate and mounting photos where possible. For a replacement part, start with the part number, serial plate and clear images of the existing component.
The buying guides show which dimensions and operating details help with each type of enquiry.
Prepare for delivery and installation
Confirm the delivery location, receiving contact and unloading arrangements when agreeing the order. Request the packing dimensions and weights, the supplied-items list and the installation information for the selected configuration.
Compare the delivered items with the packing list and keep the product identification with your order records. Use the supplied instructions for the actual attachment and machine combination.
Explain a service issue
Include the order or supplied product reference, serial number, machine details and a clear description of the symptom. Say when it started, what changed and what work the equipment was doing. Photos and a short video of the relevant area can help the technical discussion.
- Product and machine identification.
- Hours or period of use and when the symptom appears.
- Relevant settings or connections, if known.
- Photographs, video and any action already taken.
Order wear parts and maintenance items
Use the original product reference and the component number where available. If a label has worn away, send the old part and its installation position in photographs. Specify the quantity you need and any other items you want shipped together.
For an attachment package, ask about the tools, teeth, screens, pins, seals or hoses associated with the supplied version.